Order lifecycle alerts
Order placed, payment received, packed, shipped, out for delivery, delivered, delayed. Seven triggers, each with a template and a live tracking link.
Features
Everything your store needs
Everything your store needs
to talk to a customer.
ditiLink replaces the notification plugin, the support tool and the campaign platform — and puts all three on the one app your customer never closes.
Cart & checkout recovery
Catches abandoned carts and half-finished checkouts. Nudge, offer, close — a sequence you can tune, or leave exactly as it ships.
COD confirmation
Buttons, not phone calls. Unconfirmed orders can auto-cancel, hold for review, or ask for a partial advance — your rules.
Shared team inbox
Assignments, tags, snoozes, private notes, canned replies and SLA timers — with the customer's full order history pinned beside the thread.
AI reply assistant
Point it at your catalogue, FAQs and policies. It resolves the routine 70% on its own and escalates the rest with a full summary attached.
No-code flow builder
Triggers, conditions, delays, branches and webhooks on a drag-and-drop canvas. Test any flow against a real past order before it goes live.
Broadcast campaigns
Segment by spend, city, product or recency. Schedule the send, throttle the rate, and watch revenue land against it in real time.
Revenue analytics
Delivery, open, click and conversion rates per template — with the rupees each flow earned, attributed back to the exact message.
Catalogue in chat
Your products, browsable inside WhatsApp. Customers add to cart and check out without ever leaving the conversation.
Why WhatsApp
The maths isn't close.
Same customer, same message, four channels. Here's what actually gets read.
Open rate
WhatsApp98%
Push41%
SMS32%
Email21%
Click-through rate
WhatsApp45%
Push9%
SMS8%
Email3%
Trust & compliance
Built for stores that can't afford a bad day.
ditiLink is an official WhatsApp Business Solution Provider. Your customers' data is handled the way a regulator would want it handled — and the way you'd want yours handled.
- SOC 2 Type II certified, audited annually.
- GDPR & DPDP ready — consent logged per contact, one-click erasure.
- Regional data residency — India, EU or US, your choice.
- 99.98% uptime across the last twelve months.
- Role-based access and full audit logs on every plan.
Platform health
99.98%
Uptime · 12 mo
1.2s
Median send latency
48M+
Messages / month
SOC 2
Type II certified
See it running on your own store.
Connect your store, send yourself a real order confirmation, and decide in ten minutes. Free for the first 1,000 messages.