Order lifecycle alerts
Confirmed, packed, shipped, out-for-delivery, delivered. Every status change is a WhatsApp message with a live tracking link — sent automatically.
Fully automated
Official WhatsApp Business API partner
Your store talks.
Your store talks.
Customers talk back.
ditiLink plugs into your e-commerce store and automates every order message on WhatsApp — confirmations, shipping updates, COD verification and cart recovery. Then it turns those threads into a two-way channel your customers actually reply to.
Live in 10 minutes
No code, no developer
No credit card
98% opened
vs 21% on email
+27% revenue
recovered carts
−62% RTO
COD confirmed
Order #4821 confirmed 🎉
Hi Priya! Your Vitamin C Serum is packed and leaving our warehouse today. 10:24
Hi Priya! Your Vitamin C Serum is packed and leaving our warehouse today. 10:24
Please confirm your Cash-on-Delivery order so we can dispatch it.
10:24
Confirmed ✅
10:25
Out for delivery 🚚
Arriving today by 6 PM. Track live 👉 diti.link/t/4821 08:02
Arriving today by 6 PM. Track live 👉 diti.link/t/4821 08:02
Can I get the same one for my sister?
08:03
Of course — here's a 1-tap reorder link with 10% off 💚
08:03
Plugs into the stack you already run
Shopify
WooCommerce
Magento
Shiprocket
Stripe
Razorpay
BigCommerce
Zapier
Shopify
WooCommerce
Magento
Shiprocket
Stripe
Razorpay
BigCommerce
Zapier
0%
Message open rate
0%
Revenue from recovered carts
0%
Fewer COD returns
0
From signup to first message
How it works
Three clicks. Zero code.
You don't install a thing. Connect your store, approve your WhatsApp sender, switch the flows on — ditiLink handles the rest, forever.
1
Connect your store
One-click OAuth for Shopify, WooCommerce, Magento and BigCommerce. We read orders in real time — nothing to deploy.
2
Get your green tick
We handle the WhatsApp Business API setup and Meta verification for you. Templates come pre-approved and ready to send.
3
Flip the switch
Turn on the flows you want. Messages start firing the moment the next order lands — and replies land in your shared inbox.
Everything included
One platform for the whole order journey
From "add to cart" to "when's my refund?" — every touchpoint your customer has with your store, handled on the app they already have open.
Abandoned cart recovery
A three-message sequence that nudges, offers, then closes — with the cart link and a discount baked in. Stores recover an average of 27% of lost carts.
Highest ROI flowCOD confirmation
Cash-on-delivery orders get a confirm/cancel button before dispatch. Fake and impulse orders filter themselves out — RTO drops by up to 62%.
Protects marginShared team inbox
Every reply lands in one inbox your whole team can work. Assign, tag, snooze, add private notes — with full order context on the right-hand rail.
Team-readyAI reply assistant
Trained on your catalogue and policies. It answers "where's my order", sizing and returns questions instantly — and hands off to a human the second it's unsure.
24/7 coverageVisual flow builder
Drag triggers, conditions and delays onto a canvas. Build "if COD and order > ₹5,000, ask for a 10% advance" without writing a single line of code.
No-code
Automation
Set it once. It runs on every order, forever.
Pick a trigger, add your conditions, choose the template. ditiLink listens to your store's order events in real time and fires the right message at the right minute — even at 3 AM on a Sunday.
- 18 pre-built flows — turn them on and you're done in 60 seconds.
- Smart delays & quiet hours — never message a customer at midnight.
- Fallback to SMS if a customer isn't on WhatsApp. Nobody gets missed.
- A/B test your copy and let the winner take over automatically.
Flow · Abandoned cart recovery
⚡
Cart abandonedTrigger · from Shopify
⏱
Wait 1 hourDelay
💬
Send "Still thinking?"Template + cart link
🎁
If no order in 24h → send 10% offCondition + coupon
Conversations
The channel your customers actually answer.
Email goes to promotions. SMS gets ignored. WhatsApp gets read in four minutes — and replied to. ditiLink turns every notification into a doorway back into your store.
- One-tap reorder and catalogue browsing right inside the chat.
- Green tick verification so customers know it's really you.
- Broadcast campaigns to opted-in segments, with click and revenue attribution.
- Every rupee tracked back to the message that earned it.
Channel performance · last 30 days
WhatsApp
98%
Push
41%
SMS
32%
Email
21%
Revenue attributed
₹14,82,300
from 6,412 WhatsApp conversations
Use cases
Ten flows that pay for themselves
Switch them on from the dashboard. Every one ships with copy that's already approved by Meta.
✅
Order confirmation
Instant receipt with items, total and ETA the second an order is placed.
🚚
Shipping updates
Packed, shipped, out for delivery, delivered — with a live tracking link.
🛒
Cart recovery
A three-step nudge that brings a quarter of lost carts back to checkout.
💵
COD verification
Confirm or cancel before dispatch. Kill fake orders before they cost you.
↩️
Returns & refunds
Self-serve return requests and refund status, without a single support ticket.
⭐
Review requests
Ask three days after delivery, when they're happiest. Reviews go up 4×.
🔁
Reorder reminders
Predicts when a consumable runs out and sends a one-tap reorder link.
📣
Broadcasts
Launch drops and sales to opted-in segments, with revenue tracked per send.
Loved by operators
1,400+ stores. One channel.
"We were losing nearly a third of COD orders to returns. Two weeks after switching the confirmation flow on, RTO was down to 9%. It paid for a year of ditiLink in the first month."
"I'd been quoted six weeks and a developer for WhatsApp API. ditiLink had us live before lunch. The shared inbox alone replaced the support tool we were paying triple for."
"Cart recovery on WhatsApp does 6× what our email flow ever did, on a tenth of the list. Last quarter it was ₹14 lakh in revenue we simply weren't getting before."
FAQ
Questions, answered
No. That's the whole point of ditiLink. You connect your store with one click, we handle the WhatsApp Business API application and Meta verification on your behalf, and you switch on flows from a dashboard. Most stores send their first automated message within ten minutes of signing up.
Shopify, WooCommerce, Magento, BigCommerce and Wix natively. Shiprocket, Delhivery and Shippo for logistics events. Razorpay and Stripe for payment triggers. Anything else connects through our REST API or Zapier — and if you're on a custom stack, our team will wire the webhooks up with you.
Meta charges per conversation, not per message, and rates vary by country and category. We pass those through at cost with zero markup — your ditiLink plan covers the platform, and you see the exact Meta spend broken out in your billing dashboard. Service conversations started by a customer are free for the first 1,000 each month.
Yes, as long as it isn't currently registered to the consumer WhatsApp or WhatsApp Business app. If it is, you can migrate it to the API — we'll walk you through it, and your chat history and display name come with you. If you'd rather keep them separate, we can provision a new number in minutes.
Yes. All messages are end-to-end encrypted in transit by WhatsApp, we're SOC 2 Type II certified, and we store data in the region you choose. Opt-in and opt-out are handled automatically, consent is logged per contact, and you can export or delete any customer's data on request.
Cancel from the dashboard in two clicks. No notice period, no exit call, no penalty — and you keep your WhatsApp number and your Meta verification. Export your contacts and conversation history any time, in CSV or through the API.
Your next order deserves a better message.
Join 1,400+ stores automating their order communication on the one channel customers never ignore. Free for your first 1,000 messages.
No credit card · Setup in 10 minutes · Cancel any time